Warranty
Last updated: September 29, 2026
Coverage
Every new Bido Watches watch is covered by a 12-month limited warranty from the date of delivery, covering defects in materials and workmanship under normal use — including movement defects, dial or hand faults present at delivery, and case or bracelet manufacturing defects.
Custom builds
Our custom-built watches (new watches assembled around genuine Seiko NH- or VK-series movements, sold under the Bido Watches name) are new watches and are covered by the same 12-month limited warranty. The warranty is provided by Bido Watches, not by Seiko.
What is not covered
- Normal wear (scratches on case, crystal, or bracelet from use)
- Damage from accident, impact, or misuse
- Water damage where the stated water-resistance rating was exceeded, or the crown was not fully secured
- Battery replacement, strap wear, or aftermarket straps
- Watches opened, modified, or serviced by anyone we have not authorized
- Theft or loss
Pre-owned and vintage watches
Pre-owned and vintage pieces are sold as described and are not covered by the 12-month warranty above, which applies to new watches only. If a pre-owned piece isn't as described, the 15-day return policy applies instead — see Returns.
Making a claim
Email support@bido-watches.com with your order number, a description of the issue, and photos or video showing it. We will confirm coverage and provide shipping instructions. If the defect is covered, we will repair the watch, replace it with an equivalent model, or refund the purchase price — at our discretion — at no cost to you, including return shipping for covered claims.
Your legal rights
This warranty gives you specific legal rights; you may also have other rights that vary by state. Nothing in this warranty limits rights you have under applicable consumer-protection law.
Bido Watches